All our packages are customizable except Fixed Departures.
Travel Agents are requested to have every discussion in written as we do not entertain any verbal communications.
Package will not be considered booked until advance amount has not been paid to Bharat Booking Holiday (India) Pvt. Ltd.
To ensure smooth services, company can also make alternations in the tour. The reasons for such changes can be technical problems, sudden service issues, government policies or any other similar situation.
For better travel experiences, we also roll out upgrade offers. Our upgrades are always free of cost and happy news will be informed to travel agents anytime before or during the guest’s trip.
Services will be provided as mentioned in the booking voucher.
Check in & Check out time will be according to Hotel Policy. Also, early check in and late check-out scenarios will be subject to availability.
In every package, base category rooms will be reserved in hotels unless until specified by executives.
Meal timings must be followed as per instructed time by the hoteliers. Packages booked with meal plans will have Fixed Menu (Buffet or Room Service).
Transfers must be followed as per instructed time by the transporters.
Adventure Activities will be subject to ideal weather conditions and Season period.
Any complimentary services (If not provided) cannot be claimed in form of cash or alternative services.
For No Shows or any un-availed service, Bharat Booking shall not be responsible. This includes missed flights, meals, transfer or any other booked services. For alternative arrangements extra cost will be levied.
Due to geographical differences, few places may not have as lavish facilities as that of developed tourist destinations. In such places, Hotels are categorized on the basis of location, services and costing and not as 3 star, 4 Star and so on. The vehicle types are limited and may not be of latest models. Also general infrastructure such as hospitals, petrol pumps, ATMs etc may also be missing. Thus, guests are requested to be well-prepared for such destinations in advance.
Bharat Booking shall not be responsible for any delays or cancellations due to Heavy Traffic Jams, blocked roads, technical faults, strikes, natural disasters or any unforeseen event. Such situations may also demand for some extra services vis-a-vis extra cost.
Please notify about your complaints or claims within 7 days of “See Off” dates as beyond this period issue may not be promptly resolved.
Identity proof, Agencies’ PAN details, GST Number & Screenshots of payment receipt is required in order for the confirmation letter to be released.
Travel Agents are advised to read the confirmation voucher carefully and approve it within 24 hours of issuance. Any errors/changes may not be entertained afterwards.
Kindly suggest the guests to carry confirmation Voucher, ID Proof, Volvo Tickets, Flight Tickets, Permits, Visa, passport etc depending upon the package type, destination and inclusions.
Few adventure activities may require the guests to sign “Indemnity bond”. In such scenarios, Bharat Booking Holidays will not hold any liabilities.
CANCELLATION & REFUND POLICY:
All the cancellations must be communicated in written.
Refund amount will either be transacted to your account or adjusted in upcoming bookings.
Cancellations made 15 Days prior to travel date will attract 25 % - 50% of the total tour package cost.
100 % Retention charges will be levied for bookings cancelled within 15 days of travel date or No show scenarios.
In case, clients or travel agents are suspected to indulge in any kind of illegal activity or violent behaviour, Bharat booking holidays will immediately stop the services while holding all the refunds.
AMENDMENT POLICY (PREPONE & POSTPONE):
All amendments must be communicated in written.
In order to prepone /postpone the tour, please reach us 15 days prior to the journey date.
We do not accept any changes in plan within 15 days of travel date except in cases of force majeure or political disturbances.
Bharat Booking Holidays does not charge anything if postpone/ prepone take place once. Postponing & preponing the tour second time will attract 15 % of the total tour package cost.
The validity of “Postponed Packages” is 1 Year from the date of booking.
In all prepone or postpone scenarios, services and costing will be subject to availability and season/off season period.
The advance amount invoice Number allotted to you is transferable i.e. you can adjust the advance amount in another’s guest booking. This does not imply in case of flight and Train bookings.
Few service providers may apply postpone/prepone charges even after meeting above requirement. In such cases postpone/prepone charges will be informed to travel agents.
Jurisdiction of the courts and tribunals at Manali (District Kullu of H.P in India) shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with this tour package.