CANCELLATION & REFUND POLICY:
• There is no contract between the company and the client until the company has received the initial deposit amount of specified tour package. Payment must be received in accordance with the procedures of Payment Policy.
• In case, customer wishes to cancel his/her booking before 15 days of the travel date because of whatsoever reasons including accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written.
• Advance amount 50% is also non-refundable in case the cancellation is done within 15 days of the travel dates or No Show scenarios.
• Advance token amount 25% is non-refundable in any cases.
• In exceptional cases like Instant death company can refund the advance payment amount but after deducting its necessary service charges* (Please note: Company would also need the death certificate for the same for Refund)
• The Company has complete authority to change the package costing if in future there is a hike in tariff & taxes of hotels, transportation or any other additional services provided.
• Only those Services will be provided to the customers as mentioned in the booking voucher.
• Any complimentary services (If not provided) cannot be claimed in form cash/money/alternative services.
* Service Charge & Service tax is different
AMENDMENT POLICY (PREPONE & POSTPONE):
• In case client wishes to prepone /postpone his or her travel dates, we request you to kindly reach us 7 days prior to journey date via mail.
• The customers can postpone/ prepone their tour once without any additional charges (if intimated before 7 days of travel date in written). However postponing & preponing second time will attract additional charges.
• Also note that few service providers (Hoteliers, Transporter etc.) may apply postpone/prepone charges even after meeting above requirement. In such cases postpone/prepone charges will deducted from the advance amount deposited.
• In all prepone or postpone scenarios, the services and the costing will be subject to availability of Hotel/Volvo and season/off season time.
• We do not accept any change in plan within 7 days of travel date. However in rare cases like adverse climatic conditions or strikes, package can be postponed which will be intimated to you beforehand.
• The validity to utilize your Advance payment in prepone/postpone scenarios is 1 Year from the date of advance payment.
• The advance payment and the invoice Number allotted to you, are transferable i.e. you can pass on your booking to any of your friends/ relatives. (Please Note : In order to transfer your booking you must meet the above terms and conditions first)
• Company has a right to reschedule the site seeing days to ensure smooth execution of tours.
• Any amendment requested during the tour, will be treated as a fresh booking and additional cost will be charged other than earlier allocated tour cost.