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help@bharatbooking.com

MANAGER - IT

IT Department / MANALI / Full Time

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Industry: Tourism, Travel & Hospitality
Reporting To: Director / General Manager / Management
Location: Manali (Himachal Pradesh)
Employment Type: Full-Time

Educational Qualifications

  • Bachelor's Degree Or Diploma In Information Technology, Computer Science, Computer Applications, Or A Related Field.
  • Additional Certifications In Networking, Cybersecurity, Cloud Computing, Or IT Infrastructure Management Will Be An Advantage.

Experience Required

  • Minimum 5 Years Of Relevant IT Experience, Preferably In The Tourism, Travel, Hotel, Or Hospitality Industry.
  • Experience In Managing IT Infrastructure, Software Applications, Networking, And Technical Support.
  • Experience With Online Booking Systems, Travel Management Software, CRM, Or Hotel Management Systems Will Be Preferred.

 

Key Roles And Responsibilities

IT Infrastructure Management

  1. Manage And Maintain Computers, Laptops, Servers, Printers, And Other IT Equipment.
  2. Ensure The Smooth Functioning Of LAN, WAN, Wi-Fi, Internet, And Network Systems.
  3. Monitor And Maintain CCTV Systems, Access Control Systems, And Other Technology-related Equipment.
  4. Ensure Timely Maintenance And Troubleshooting Of IT Infrastructure.
  5. Maintain An Inventory Of IT Assets, Software Licenses, And Hardware Equipment.

Tourism Software And Applications

  1. Manage And Maintain Travel Booking Systems, Hotel Reservation Software, And Tourism-related Applications.
  2. Ensure The Smooth Functioning Of Websites, Mobile Applications, And Online Booking Platforms.
  3. Provide Technical Support For Ticketing Systems, Tour Package Management Software, And Customer Relationship Management (CRM) Systems.
  4. Coordinate With Software Vendors For System Upgrades, Maintenance, And Technical Support.
  5. Identify And Implement Suitable Technology Solutions To Improve Tourism Operations.

Website And Digital Platform Management

  1. Monitor The Company's Official Website And Ensure Its Proper Functioning.
  2. Coordinate With Web Developers And Digital Marketing Teams For Website Updates And Improvements.
  3. Ensure The Availability And Reliability Of Online Booking And Enquiry Systems.
  4. Support The Integration Of Online Payment Gateways And Booking Platforms.
  5. Monitor Website Performance And Coordinate The Resolution Of Technical Issues.

Data Security And IT Compliance

  1. Ensure The Security And Confidentiality Of Company Data And Customer Information.
  2. Implement Appropriate Cybersecurity Measures To Protect IT Systems Against Unauthorized Access, Malware, And Data Breaches.
  3. Ensure Regular Data Backups And Maintain A Disaster Recovery Plan.
  4. Manage User Accounts, Passwords, Access Permissions, And System Authentication.
  5. Maintain IT Policies, Procedures, And Documentation In Accordance With Applicable Requirements.

Technical Support And Troubleshooting

  1. Provide Technical Support To Employees Across All Departments.
  2. Resolve Hardware, Software, Networking, Email, And Internet-related Issues.
  3. Ensure Minimum Downtime Of Critical Business Applications.
  4. Maintain Records Of IT Complaints, Corrective Actions, And Maintenance Activities.
  5. Train Employees In The Effective And Secure Use Of IT Systems.

Vendor And Budget Management

  1. Coordinate With IT Vendors, Internet Service Providers, Software Developers, And Technology Service Providers.
  2. Evaluate New Technologies And Recommend Suitable Solutions To Management.
  3. Prepare IT Budgets And Monitor Expenditure.
  4. Negotiate Service Contracts And Monitor Vendor Performance.
  5. Ensure Cost-effective Utilization Of IT Resources.

Required Skills And Competencies

  • Strong Knowledge Of Computer Hardware, Software, And Networking.
  • Good Understanding Of Cyber Security, Data Backup, And Disaster Recovery.
  • Knowledge Of Websites, Online Booking Platforms, And Digital Payment Systems.
  • Strong Troubleshooting And Problem-solving Abilities.
  • Vendor Management And Negotiation Skills.
  • Good Communication And Team Management Skills.
  • Ability To Work Under Pressure And Resolve Technical Issues Promptly.
  • Strong Planning, Coordination, And Reporting Skills.

General Responsibilities

  1. Perform Duties In Accordance With Company Policies And Management Instructions.
  2. Maintain The Confidentiality Of Company Information And Customer Data.
  3. Ensure The Proper Utilization And Maintenance Of Company IT Assets.
  4. Maintain Professional Conduct And Effective Coordination With All Departments.
  5. Perform Any Other IT-related Duties Assigned By The Reporting Authority Within The Scope Of The Role.

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