need to collect, use and disclose personal information in order to perform our
business functions and activities, including making and managing travel
bookings on behalf of our customers. The collection, use or disclosure of your
personal information is needed to provide these. We are firmly committed to
protecting the privacy and confidentiality of personal information with various
physical, electronic and procedural safeguards provided by you. The exact role
assumed depends on the context of our relationship with you and the purpose of
the processing of personal information.
The type of personal information we collect and hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally Bharat Booking Holidays does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we maybe required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).
We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Bharat Booking Holidays you book on and the type of product or service you choose.
The collection, use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types
of personal information:
• name, address , email and contact details;
• date of birth;
• gender; and/or
• information about your use of our product or service
Depending on the product or service you
choose, you may also be asked other types of personal information such as:
• Aadhar card / Pan card / Driving License
• Passport number
• Credit card / debit card details
Ways we collect your personal information
We collect your personal information:
• by using written forms;
• through contact over the telephone, your mobile or other messaging technology;
• via the internet, including websites and social media; and/or
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices
We will collect your personal information
during the information life cycle, on an adhoc or a recurrent basis using the
above methods. For example, we will collect personal information when you
acquire a product or service from us, when you make changes to that product,
when you enquire on our product and services or request information on our
services. We will combine or link personal information we already know about
you to other personal information we collect about you.
We collect your personal information:
• directly from you by written, by phone or through our online booking engine.
• from a group co-coordinator who is arranging your travel ( If this is the case we request from the group leader that every member of the group has consented to them providing this Personal Information to us, in order for us to provide those products and services).
• from other persons or organizations (including related and third parties vendors/travel agents).
Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
We may retain certain information subsequent to the closing of your account, for example if it is necessary to fulfill our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights.
Bharat Booking Holidays India Pvt. Ltd. takes the protection of our Customer Data seriously but, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Customer Data, we cannot guarantee the security of your Customer Data transmitted through any channel, such as the Website; any transmission is at your own risk.
Parties with whom your information is shared
In order to improve service efficiency, Your personal information may be shared with our Holding Company, Subsidiary Company, associate Companies, Subsidiary of our Holding company, or an entity which controls, is controlled by or is under common control. Such information will be shared under controlled and secure circumstances. In any event of a merger, or sale or re-structuring or if we sell/ transfer/assign the business or part thereof, to any of our group companies, then any and all the Customer’s personal information will be transferred to the appropriate party.
We may share Your personal information with our Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers or any other suppliers involved in fulfilling Your booking/purchase. Please take note that while making a booking/purchase with us, You authorize us to share Your information with the said service providers/suppliers. However, You are advised to go through the privacy policies of the respective service provider/supplier whose services You choose to avail as how the said service providers/suppliers use the information shared with them is beyond our purview. We may share Your personal information with our Business Partners like Banks, Insurance Companies, International SIM Card providers, Visa Consulates, etc.
We may disclose Your personal information if and when required by law. The information will be disclose when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on us or to exercise the legal rights or defend against legal claims in bona fide circumstances. We may also disclose the information if the disclosure is reasonably necessary.
How do we collect personal information?
We collect personal information in regard with your local data protection laws. We usually collect your Personal Information from the Information you give us during your interaction with us
Generally, this collection will occur when you:
· Contact us in person, by telephone, letter, email, visit website or on social media.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you, and vice versa (i.e. a group booking made for you by your friend or a group making made for a friend by you). Where this occurs, we will rely on the authority of the person making the travel booking as the Lead passenger to act on behalf of any other passenger on the booking. The Lead Passenger agrees to have obtained the consent of the other person for Bharat Booking Holidays India Pvt. Ltd to collect, use and disclose the other person’s personal information in accordance with this Policy.
You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent.
We strive to maintain the accuracy of your personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.
We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfill your travel bookings. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request. For more information about the disclosure of personal information to travel service providers located overseas.
Social Media Integrations
Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets). These are provided and operated by third party companies (i.e. Facebook, Twitter etc.) and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the feature to function properly.
We reserve the right to change the terms of the Policy from time to time, as seem fit, without any intimation to you, and your continued use of the Website or App will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the terms of the Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the terms of the Policy, you may terminate your use of our services immediately.
We may use third-party advertising websites to serve advertisements when you visit our Website and App. Such websites may use information including your personal information in order to provide advertisements regarding goods and services that may be of interest to you. We cannot confirm or guarantee or take responsibility for the privacy practices or policies of such third-party advertising websites. We disclaim any liability towards any losses due to privacy infringement or other causes that you may suffer pursuant to access of such third-party advertising websites. We encourage you to read the privacy policies of the relevant third-party advertising websites prior to accessing them.
By voluntarily submitting your travel photos or videos to BBH after availing our services, either on our Website or App or through email or any other medium of communication to us, you grant to BBH, a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable, license to edit, telecast, re-run, reproduce, use, syndicate, print and distribute the materials you submit, or any portion thereof, in or in connection with BBH and any of its affiliates’ websites, programming, platforms and/or App (the manner, mode and extent of which are subject to change without notice to you), in any manner, and in any medium or forum. You represent and warrant to BBH that you have the full legal right, power and authority to grant the aforementioned license to BBH. You further agree that your submission(s), and the exercise of the rights granted herein, pursuant to the aforesaid terms, do not and will not violate any applicable laws or regulations, or cause a breach of any agreement(s) entered by you with any third parties, and that none of the submission(s) will infringe any copyright, invade any right of privacy, right of publicity, contain any libelous or slanderous material, or infringe or violate any other intellectual property right or other right (including common law rights) of any other person or entity.
Our Website and App have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access. As soon as the you declare the intent to avail any of the services offered by us on the Website or App, the Website or App, as the case may be, shall transfer the control to a specified and authentic payment gateway [PayU, Citrus, EBS, PayTm ] that takes your credit card or debit card or other banking information and processes the payment transaction. We will destroy or de-indentify Personal Information once we no longer require it for our business purposes, or as required by law
You further acknowledge that we may provide you certain information (apart from information available on the Website and App, which is under public domain) which is designated confidential by us. You agree that you shall not disclose such confidential information without our prior written consent. Further, your information shall be regarded as confidential and therefore, will not be divulged to any third party, unless if legally required to do so to the appropriate authorities or otherwise permitted in terms of this Policy.
Feedback & Correction
If you wish to tell us of a change / correction in your Personal Information, request a copy, request deletion or restrict processing of your data, and if you wish to provide us with your feedback please contact us at firstname.lastname@example.org
As a user of the Website and App, you understand and agree that you assume all responsibility and risk for your use of the Website and App, the internet generally, and the documents you post or access and for your conduct on and off the Website and App. Your use of site is subjected to our Policy. If you do not agree to this, we kindly request you not to use this portal.