Privacy Policy
PRIVACY POLICY
Privacy Policy
Bharat
Booking Holidays India Private Limited is dedicated to protect your Personal
Information that you share with us. We want you to fully understand Our Privacy
Policy so kindly read it carefully. By using our services and our website, you
give your consent to our use of such personal information as you provide us as
described herein. Bharat Booking Holidays India Private Limited includes its
Subsidiary Companies will be processed by us. Confidentiality of information
provided by you will be maintained by us.
We
need to collect, use and disclose personal information in order to perform our
business functions and activities, including making and managing travel
bookings on behalf of our customers. The collection, use or disclosure of your
personal information is needed to provide these. We are firmly committed to
protecting the privacy and confidentiality of personal information with various
physical, electronic and procedural safeguards provided by you. The exact role
assumed depends on the context of our relationship with you and the purpose of
the processing of personal information.
The
type of personal information we collect and hold
Personal
information is information or an opinion about an identified individual or an
individual who is reasonably identifiable. Generally Bharat Booking Holidays
does not collect sensitive information about you such as details of your race,
political beliefs, religion or health. However depending on the products and
service you ask us to provide, we maybe required to collect some sensitive
information when we are providing you with specialized services (such as access
requirements for a disability).
We will ask for a broad range of personal
information which is necessary for us to provide you with our services. The
type of personal information we ask for will depend on which of the travel
products with Bharat Booking Holidays you book on and the type of product or
service you choose.
The collection, use or disclosure of your
personal information is needed to provide these.
We will generally ask for the following types
of personal information:
• name, address , email and contact details;
• date of birth;
• gender; and/or
• information about your use of our product or service
Depending on the product or service you
choose, you may also be asked other types of personal information such as:
• Aadhar card / Pan card / Driving License
• Passport number
• Credit card / debit card details
Ways we collect your personal information
We collect your personal information:
• by using written forms;
• through contact over the telephone, your mobile or other messaging
technology;
• via the internet, including websites and social media; and/or
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices
We will collect your personal information
during the information life cycle, on an adhoc or a recurrent basis using the
above methods. For example, we will collect personal information when you
acquire a product or service from us, when you make changes to that product,
when you enquire on our product and services or request information on our
services. We will combine or link personal information we already know about
you to other personal information we collect about you.
We collect your personal information:
• directly from you by written, by phone or through our online booking engine.
• from a group co-coordinator who is arranging your travel ( If this is the
case we request from the group leader that every member of the group has
consented to them providing this Personal Information to us, in order for us to
provide those products and services).
• from other persons or organizations (including related and third parties
vendors/travel agents).
For the provision of retail travel services by Bharat Booking Holidays India Pvt. Ltd., we will be the data controller and this Policy shall apply. Likewise, for the purpose of all our marketing activities, we will be the data controller and this Policy shall apply. By providing personal information to us, you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you have any questions or concerns, regarding this privacy policy, you should get in touch with our Customer Support at
help@bharatbooking.com
Use of Cookies
Cookies are used by the website to better the user
experience. The user can allow or disallow the use of cookies on their computer
/ device upon their first visit to the website.
Cookies are small files saved to the user's computer’s hard drive
that track, save and store information about the user's interactions and usage
of the website. This allows the website, through its server to provide the
users with a tailored experience within this website. Users are advised that if
they wish to deny the use and saving of cookies from this website on to their
computers hard drive they should block all cookies from this website and its
external serving vendors.
This
website uses tracking software to monitor its visitors to better understand how
they use it. This software is provided by Google Analytics which uses cookies
to track visitor usage. The software will save a cookie to your computer’s hard
drive in order to track and monitor your engagement and usage of the website,
but will not store, save or collect personal information. You can read Google's
privacy policy here for further information [http://www.google.com/privacy.html].
Other
cookies may be stored to your computer’s hard drive by external vendors when
this website uses referral programs, sponsored links or adverts. Such cookies
are used for conversion and referral tracking and typically expire after 30
days, though some may take longer. No personal information is stored, saved or
collected.
How long we keep your personal data
We will only retain your personal data for as long as necessary to
fulfill the purposes we collected it for, including for the purposes of
satisfying any legal, accounting or statutory reporting requirements.
To determine the appropriate retention period for personal data,
we consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorized use or disclosure or your personal
data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means and the applicable legal
requirements.
We may retain certain information subsequent to the closing of
your account, for example if it is necessary to fulfill our legal obligations
or to exercise, to maintain security, to prevent fraud and abuse and to defend
or enforce our rights.
How we protect your personal data
Bharat Booking Holidays India Pvt. Ltd. takes the protection of
our Customer Data seriously but, unfortunately, the transmission of information
via the internet is not completely secure. Although we will do our best to
protect your Customer Data, we cannot guarantee the security of your Customer
Data transmitted through any channel, such as the Website; any transmission is
at your own risk.
Parties with whom
your information is shared
In order to improve service efficiency, Your personal information may be
shared with our Holding Company, Subsidiary Company, associate Companies,
Subsidiary of our Holding company, or an entity which controls, is controlled
by or is under common control. Such information will be shared under controlled
and secure circumstances. In any event of a merger, or sale or re-structuring
or if we sell/ transfer/assign the business or part thereof, to any of our
group companies, then any and all the Customer’s personal information will be
transferred to the appropriate party.
We may share Your personal information with our Service Providers such as
Hotels, Airlines, Destination Management Companies, Transport Service Providers
or any other suppliers involved in fulfilling Your booking/purchase. Please
take note that while making a booking/purchase with us, You authorize us to
share Your information with the said service providers/suppliers. However, You
are advised to go through the privacy policies of the respective service
provider/supplier whose services You choose to avail as how the said service
providers/suppliers use the information shared with them is beyond our purview.
We may share Your personal information with our Business Partners like Banks,
Insurance Companies, International SIM Card providers, Visa Consulates, etc.
We may disclose Your personal information if and when required by law.
The information will be disclose when it is necessary to comply with a court
order, any on-going judicial proceeding, or other legal process served on us or
to exercise the legal rights or defend against legal claims in bona fide
circumstances. We may also disclose the information if the disclosure is
reasonably necessary.
How do we collect personal information?
We collect personal information in regard with your local data protection laws. We usually collect your Personal Information from the Information you give us during your interaction with us
Generally, this collection will occur when
you:
·
Contact us in
person, by telephone, letter, email, visit website or on social media.
In some circumstances, it may be necessary for
us to collect personal information about you from a third party. This includes
where a person makes a travel booking on your behalf which includes travel
arrangements to be used by you, and vice versa (i.e. a group booking made for
you by your friend or a group making made for a friend by you). Where this
occurs, we will rely on the authority of the person making the travel booking
as the Lead passenger to act on behalf of any other passenger on the booking.
The Lead Passenger agrees to have obtained the consent of the other person for
Bharat Booking Holidays India Pvt. Ltd to collect, use and disclose the other
person’s personal information in accordance with this Policy.
You should let us know immediately if you
become aware that your personal information has been provided to us by another
person without your consent.
We strive to maintain the accuracy of your
personal information that we store, however, you can assist us with this
considerably by promptly contacting us if there are any changes to your
personal information or if you become aware that we have inaccurate personal
information relating to you. We will not be responsible for any losses arising
from any inaccurate, inauthentic, deficient or incomplete personal information
that you, or a person acting on your behalf, provide to us.
We may therefore share your information with our travel service
providers such as hotel, airline, car rental, or other providers, who fulfill
your travel bookings. We encourage you to review the privacy policies of any
third-party travel service providers whose products you purchase through us. We
will provide you with copies of all relevant travel service provider terms,
conditions and privacy policies on request. For more information about the
disclosure of personal information to travel service providers located
overseas.
Social
Media Integrations
Our websites and mobile
applications may use social media features and widgets (such as “Like” and
“Share” buttons/widgets). These are provided and operated by third party
companies (i.e. Facebook, Twitter etc.) and either hosted by a third party or
hosted directly on our website or mobile application. Such features may collect
information such as the page you are visiting on our website/mobile
application, your IP address, and may set cookies to enable the feature to
function properly.
Notification
of Modifications and Changes to the Policy
We
reserve the right to change the terms of the Policy from time to time, as seem
fit, without any intimation to you, and your continued use of the Website or
App will signify your acceptance of any amendment to these terms. You are
therefore advised to re-read the terms of the Policy on a regular basis. Should
it be that you do not accept any of the modifications or amendments to the
terms of the Policy, you may terminate your use of our services immediately.
Advertisement on website
We
may use third-party advertising websites to serve advertisements when you visit
our Website and App. Such websites may use information including your personal
information in order to provide advertisements regarding goods and services
that may be of interest to you. We cannot confirm or guarantee or take
responsibility for the privacy practices or policies of such third-party
advertising websites. We disclaim any liability towards any losses due to
privacy infringement or other causes that you may suffer pursuant to access of
such third-party advertising websites. We encourage you to read the privacy
policies of the relevant third-party advertising websites prior to accessing
them.
Sharing of travelers’ photos and videos
By voluntarily submitting your travel photos or videos to BBH
after availing our services, either on our Website or App or through email or
any other medium of communication to us, you grant to BBH, a non-exclusive,
perpetual, worldwide, royalty-free, transferable, and sub-licensable, license
to edit, telecast, re-run, reproduce, use, syndicate, print and distribute the
materials you submit, or any portion thereof, in or in connection with BBH and
any of its affiliates’ websites, programming, platforms and/or App (the manner,
mode and extent of which are subject to change without notice to you), in any
manner, and in any medium or forum. You represent and warrant to BBH that you
have the full legal right, power and authority to grant the aforementioned
license to BBH. You further agree that your submission(s), and the exercise of
the rights granted herein, pursuant to the aforesaid terms, do not and will not
violate any applicable laws or regulations, or cause a breach of any
agreement(s) entered by you with any third parties, and that none of the
submission(s) will infringe any copyright, invade any right of privacy, right
of publicity, contain any libelous or slanderous material, or infringe or
violate any other intellectual property right or other right (including common
law rights) of any other person or entity.
Security Precautions
Our Website and App have stringent security measures in place to
protect the loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the use of a
secure server. Once your information is in our possession, we adhere to strict
security guidelines, protecting it against unauthorized access. As soon as the
you declare the intent to avail any of the services offered by us on the
Website or App, the Website or App, as the case may be, shall transfer the
control to a specified and authentic payment gateway [PayU, Citrus, EBS, PayTm
] that takes your credit card or debit card or other banking information and
processes the payment transaction. We will destroy or de-indentify Personal
Information once we no longer require it for our business purposes, or as
required by law
Confidentiality
You
further acknowledge that we may provide you certain information (apart from
information available on the Website and App, which is under public domain) which
is designated confidential by us. You agree that you shall not disclose such
confidential information without our prior written consent. Further, your
information shall be regarded as confidential and therefore, will not be
divulged to any third party, unless if legally required to do so to the
appropriate authorities or otherwise permitted in terms of this Policy.
Feedback & Correction
If
you wish to tell us of a change / correction in your Personal Information,
request a copy, request deletion or restrict processing of your data, and if
you wish to provide us with your feedback please contact us at help@bharatbooking.com
Disclaimer
As
a user of the Website and App, you understand and agree that you assume all
responsibility and risk for your use of the Website and App, the internet
generally, and the documents you post or access and for your conduct on and off
the Website and App. Your use of site is subjected to our Policy. If you do not
agree to this, we kindly request you not to use this portal.
